Testimonials

"Hi Jim and team, We wanted to say thank you so very much for not only listening to our concern regarding the tire on the BMW 5 series that we purchased but also wanting to pay for the replacement. I assure you that was not our intention when it was brought to your attention and you definitely exceeded our expectations with your offer and follow up. It's nice to see in this day and age that there is a business that still maintain the human factor and not only the making the $$$ factor, that do stand by their services and promises. Again thank you so very much and you cab bet I have been and will continue to sing praise for your establishment/service. All the best in the New Year! "

James and Alexis D

"June 11, 2009 I wanted to thank you and your staff for your professionalism, honesty, and creating a wonderful auto buying experience which sometimes is hard to find in this industry. Prior to dealing with your company, my husband and I went to several bigger dealerships and received the typical treatment which was no surprise to us...for example, haggling over price points; discovering flaws in th car that were not pointed out to us by the dealer(one car had a cracked bumper and the dealer acted surprised when informed). I was surfing the internet and came across a lexus you hadfor sale. My husband and I stopped by your location the next day to check it out, Because the car just got delivered to your facility, the scrapes and flaws were not fixed yet fixed. However, they were pointed out to us by Jim who stated all these flaws (and ones we discover on our own) will be repaired. The price point was well below what wehad seen at other auto dealers, and there was no pressure sales put upon us at all. We were given a couple of days to test drive the car as well as having our mechanic check it out. The car was mechanically in excellent conditon and all the flaws (inside and out) have been repaired to our satisfaction. People are surprised to find out the car is not brand new and is actually four years old. We would not hesitate to recommend Elliott Bay Auto Brokers to our family, friends, and business associates. In fact, people are always asking me where I purchased my beautiful Lexus and am proud to say I bought it from Elliott Bay Auto Brokers! Best Regards, Darlene L Senoir Account Executive KIRO NEWS TALK 97.3"

Darlene L

""I have never written a review before, but felt compelled to relay what has to be one of the best consumer business interactions in my life. After shopping for an upper end newer model used vehicle at several specialty used cars brokers in the greater Puget Sound/Seattle area we followed up on an Internet add and visited Elliot Bay Auto Brokers. Our experience simply could not have been better. We worked with Jim Frost, who is incredibly experienced, knowledgeable, ethical and one very fun guy to do business with. He found the car we wanted at a price the was within our budget. After the car was brought in and intially detailed we put together a check off list of minor items that needed to be taken care of and others that they do as a matter of course (service, brake and safety check) at no additonal charge. When we came to pick up the car, he (not us) decided the floor mats didn't come out as clean as he would like. Lexus floor mats run $150.00 which he paid for. We recommend Jim and Elliot Bay Auto Brokers without reservation. One final note, Jim arranged to have his tecnicians take care of some minor paint damage to my mother in laws car at 1/2 the price we were quoted at a local auto boday repair. One can't measure the value of making one's mother in law happy after all.... Little did we know that we would not only get a very good value in buying the car but also end up making a new friend.""

Mike and Joanne

"David, Thank you for taking such good care of us during the purchase of our Lexus. It is refreshing to find such an open and supportive approach to car sales. We really appreciated not being pushed or pressured but allowed to go at our own pace. The sale was handled simply, professionally, with no hassles. Thank you for taking care of every detail and allowing us to just focus on the car. We did have a minor problem the first week with the battery failing. You mentioned during the sale that if it did not hold up simply send you the receipt. Well, I am sorry to say that I have to take you up on your offer. We appreciate your willingness to replace it. Your integrity will insure we tell our friends about your fine auto brokerage. Thanks again! "

Gordon